A refund may be considered in the following situations:

• You were charged multiple times for the same product.
• You purchased the same product more than once by mistake.
• The product delivered is significantly different from its advertised description.
• The purchased file is corrupted, inaccessible, or technically unusable, and our support team is unable to provide a working replacement within a reasonable timeframe.
• A technical issue on our platform prevented access to the purchased product and the issue cannot be resolved.

Refunds will not be provided for:

• Change of mind after purchase.
• Accidental purchases made by the customer.
• Lack of required software, platform knowledge, or technical expertise.
• Compatibility issues clearly disclosed on the product page.
• Requests made after downloading, duplicating, sharing, or using the files.
• Custom modifications or customization services already started or completed.
• Failure to read the product description, requirements, or documentation before purchase.

Any refund request must be submitted within 7 days of the original purchase date. Requests submitted after this period may not be eligible for review.

To request a refund, please contact us at:

support@hilfal.digital

Include:

• Order number
• Product name
• Purchase date
• Detailed explanation of the issue
• Screenshots or supporting evidence (if applicable)

Each refund request is reviewed individually. We reserve the right to request additional information before making a decision.

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

We reserve the right to deny refund requests if we determine that:

• The product has already been substantially used.
• The request is fraudulent or abusive.
• Multiple refund requests have been made by the same customer.
• The purchased files have been downloaded, copied, shared, or redistributed.

Design, development, consulting, customization, and other service-based engagements are governed by individual project agreements and are not covered under this digital product refund policy.